Kader, Aziz
(1997)
TQM Practices Of Manufacturing Firms : An Empirical Study
On Labor Productivity.
Masters thesis, Universiti Sains Malaysia.
Abstract
The focus of this study is to find the relationship, if any, between the critical factors of
quality management and (labor) productivity in manufacturing organizations. The eight
critical factors of quality identified for this study are role of top management and
quality policy, role of quality department, training, product /service design, supplier
quality management, process management/operation procedures, quality data and
reporting, and employee relations in order to achieve high productivity in
organizations.
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