The Effect Of Perceived Corporate Social Responsibility On Clinical Doctors’ Emotional Labor In China: The Mediating Role Of Organizational Identification And The Moderating Role Of Perceived Social Support

Luo Guoyu, Luo Guoyu (2025) The Effect Of Perceived Corporate Social Responsibility On Clinical Doctors’ Emotional Labor In China: The Mediating Role Of Organizational Identification And The Moderating Role Of Perceived Social Support. PhD thesis, Perpustakaan Hamzah Sendut.

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Abstract

Against the backdrop of rapid developments in the healthcare industry, clinical doctors are facing increasing emotional labor pressures. Despite various management policies and measures, many clinical doctors' job performances continue to face challenges, necessitating a deeper exploration of the key factors influencing their emotional labor. Grounded in social identity theory and social support theory, this study investigates the impact of perceived corporate social responsibility (pcsr) on clinical doctors' emotional labor (el), with organizational identification (oi) as a mediating variable and perceived social support (pss) as a moderating variable. Under the positivism research philosophy, this study adopted a quantitative research design. A survey was conducted to collect quantitative data from 350 clinical doctors across five departments in seven grade 3a public hospitals in taiyuan, shanxi province, china. The data were analyzed using partial least squares structural equation modeling (pls-sem). The statistical analysis revealed that perceived internal csr negatively impacts surface acting and positively influences deep acting, whereas external csr shows no direct significant relationship with these forms of emotional labor.

Item Type: Thesis (PhD)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions: Pusat Pengajian Pengurusan (School of Management) > Thesis
Depositing User: Mr Hasmizar Mansor
Date Deposited: 04 Jun 2026 06:42
Last Modified: 04 Jun 2026 06:42
URI: http://eprints.usm.my/id/eprint/64287

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