Md Kamil, Mohamed Yusoff
(2014)
Roles Of Leaders In Managing Change: A Case Study
Of An Electrical & Electronic (E&E) MNC In Penang.
Masters thesis, Perpustakaan Hamzah Sendut.
Abstract
This paper aims to examine the roles of leaders in managing change in an electrical and
electronic (E&E) manufacturing organization in National Instrument Penang and
explores the influences on the three stages of managing change (unfreeze, moving &
refreeze) as suggested by Kurk Lewin in his theory Change Management Theory
including the barriers and the lessons learned as when change is required. Qualitative
methodology was utilized involved in-depth interviewing with eight respondents. Three
subgroups constituted the sample including director, department/area heads and
employees. An interview protocol was developed with content analysis using themes and
SWOT was performed. Finding reveals that leaders playa significant roles in managing
change. Study also found that barriers exist from various perspectives. The lessons
learned are also shared based on the experience of the leaders in managing change.
Understanding the roles of leaders in managing change including the barriers will help
organization leaders to consider practices and policies that facilitate change. Through the
lessons learned, leaders will be able to enhance their changes processes and avoid past
mistakes. To sum up, organizations need leaders to manage and facilitate changes.
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