Mohammad, Ahmad Hafizie
(2006)
Total Quality Management Construction Industry.
Project Report.
Universiti Sains Malaysia.
(Submitted)
Abstract
Quality cost has existed long enough in the manufacturing industry and is most
advanced in it existence. Quality costs give many benefits to companies to produce an
excellent product but only using an optimum cost. Quality costs is also a main factor in
others sectors as construction and software industry.
A Total Quality Cost System (TQCS) is a system that manage a cost quality that
help company archive the highest quality of any product. In Malaysia, most of the
company that handled construction sectors are exposed to the Total Quality Cost System.
But, still there are company that do not apply this system. Therefore, this research is
undertaken to determine why the company in the construction industry did not use Total
Quality Cost System and the problem associated with it. This research will identify the
factor that should have achieved Total Quality Cost System such as prevention cost,
appraisal cost, internal failure cost, and external failure cost.
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