Sahul Hameed, Noor Azeema
(2022)
The Effect Of Subjective Career Success And Well-Being On Doctors' Turnover Intention: The Moderating Role Of Work-Life Balance.
PhD thesis, Perpustakaan Hamzah Sendut.
Abstract
Human capital is essential to the sustainability of organisational function. In
view of this, the public healthcare sector in Malaysia is struggling to sustain its
operations of offering high-quality treatments, due to the turnover rates of specialised
and experienced medical doctors. Prior research on turnover focussed on objective
factors such as pay and promotion. However, very little work has been directed to how
the subjective career success factors influence well-being and turnover intention.
Hence, this study investigates the influence of subjective success, namely recognition,
meaningful work, influence, growth and development, and satisfaction on well-being
and turnover intention of medical doctors. The moderating role of work-life balance
on turnover intention of medical doctors was also examined in this research. The social
exchange theory is employed to support this study. This study is a cross-sectional study
that uses the primary survey questionnaire method. A total of 289 questionnaires was
analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM) for
hypotheses testing. The results showed that satisfaction is the most salient variable
affecting well-being followed by recognition and influence. Well-being lowers
turnover intention and mediates the relationship between satisfaction and turnover
intention. Interestingly, work-life balance was found to act as a moderator between
well-being and turnover intention.
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