Frizki, Yulianti Nurnisya
(2022)
Reputation Management Of Indonesian National Police During The Presidential Election In 2019.
PhD thesis, Perpustakaan Hamzah Sendut.
Abstract
Reputation is an essential assessment for every corporation, both private and
government owned. However, studies and references regarding reputation
management for government-owned corporations are still relatively minimal. This
research examines reputation management by the Indonesian National Police (INP)
during the 2019 presidential election. At that time, many internal and external factors
could threaten the police's reputation. The purpose of this research is (1) to explain the
public perception of Indonesian police reputation during the 2019 presidential election,
(2) to describe the public assessment on the reputation management elements carried
out by the Indonesian police during the 2019 Presidential Election, and (3) to
determine how the reputation management accomplished by the INP during the
election. This research was done by combining qualitative method through internal
interview data collection techniques as the primary data and supported quantitatively
with survey techniques as secondary data. This research confirms that the excellence
theory cannot be appropriately implemented due to the police forces' unique corporate
characters. However, the survey showed that the Indonesian National Police still had
a respectable reputation throughout the 2019 presidential election because a reputation
management strategy that focuses on elements of employee behavior is the main factor
in determining public satisfaction and public trust.
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