Azmi, Mohd Ikhwan
(2021)
Job dissatisfaction among healthcare workers in newly implemented shift system health clinic in Kelantan.
Masters thesis, Universiti Sains Malaysia.
Abstract
Background: Job dissatisfaction reflects an employee’s feelings and attitudes toward their job, and it is related to the productiveness and commitment of one’s employees to the organisation. There are numerous factors that contribute to job dissatisfaction, including co-workers, supervisors, work types and environments, pay, and promotion. Health clinics run by the Ministry of Health in Malaysia are one of the most significant primary care facilities, offering a wide range of services such as maternal and child health, chronic illness management, and emergency services and response. Since June 2020, the extended hour health clinic working hour has been replaced by a new dual-shift hour working system to reduce the workload on healthcare workers and safeguard the safety of healthcare workers and patients in the face of the COVID-19 pandemic.
Objectives: The purpose of this study is to determine the prevalence of job dissatisfaction and its associated factors among healthcare workers in Kelantan’s type 2 health clinic.
Methodology: This is a cross-sectional study conducted at all Kelantan’s type 2 health clinics, which include two shift system health clinics and two non-shift system health clinics. The proforma will be completed by the respondent, which includes sociodemographic and job-related factors, as well as the Job Satisfaction Survey (JSS). Multiple logistic regression would be used to analyse the data to determine the associated factor related to job dissatisfaction.
Results: For Kelantan’s type 2 health clinic, the mean (SD) age of the 314-healthcare worker was 40.63 (7.81) years old. The majority race was Malay (98.4%), and 73.9% were female. 89.2% of the respondents were married, with a mean (SD) child of 2.68 (1.74), and 69.7% of those had completed their education up to the tertiary level. In
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