Otoum, Rami Ahmad Yaqoup
(2021)
Relationship of job performance with organizational commitment components and job satisfaction among nurses in Hospital Universiti Sains Malaysia.
Masters thesis, Universiti Sains Malaysia.
Abstract
In the light of the importance of the performance of nurses in health services,
this study established to develop a model of job performance with organizational
commitment components and job satisfaction among nurses at Hospital USM,
Malaysia. Also, this study examines the mediation effect of job satisfaction between
organizational commitment components and job performance among nurses. The
study proposes that affective, normative, and continuance commitments have an
influence on job performance through job satisfaction. Using the online survey
method, 176 completed responses were collected from nurses. Pearson correlation was
conducted to examine the association between study variables. A multiple linear
regression was constructed to test the mediation effect of job satisfaction between
organizational commitment and job performance and to analyse which variable
contributes more to the job performance in order of developing the job performance
model. The study results showed that all components of organizational commitment
and job satisfaction are positively correlated to job performance (p < 0.05). In addition,
job satisfaction has a positive association with organizational commitment
components (p < 0.05). However, job satisfaction is found to mediate the relationship
between affective commitment, normative commitment as well as continuance
commitment and job performance. Furthermore, the results indicated that only
normative commitment (B= 0.29, p < 0.05) and job satisfaction (B= 0.28, p < 0.05)
contribute significantly to the job performance. Therefore, improving OC and JS
among nurses could increase their performance. Nurses managers should create
In the light of the importance of the performance of nurses in health services,
this study established to develop a model of job performance with organizational
commitment components and job satisfaction among nurses at Hospital USM,
Malaysia. Also, this study examines the mediation effect of job satisfaction between
organizational commitment components and job performance among nurses. The
study proposes that affective, normative, and continuance commitments have an
influence on job performance through job satisfaction. Using the online survey
method, 176 completed responses were collected from nurses. Pearson correlation was
conducted to examine the association between study variables. A multiple linear
regression was constructed to test the mediation effect of job satisfaction between
organizational commitment and job performance and to analyse which variable
contributes more to the job performance in order of developing the job performance
model. The study results showed that all components of organizational commitment
and job satisfaction are positively correlated to job performance (p < 0.05). In addition,
job satisfaction has a positive association with organizational commitment
components (p < 0.05). However, job satisfaction is found to mediate the relationship
between affective commitment, normative commitment as well as continuance
commitment and job performance. Furthermore, the results indicated that only
normative commitment (B= 0.29, p < 0.05) and job satisfaction (B= 0.28, p < 0.05)
contribute significantly to the job performance. Therefore, improving OC and JS
among nurses could increase their performance. Nurses managers should create
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