Chu, Shi Wei
(2019)
Assessment Of Quality Standards Of Supported Employment By In-House Job Coaches And Employees With Disabilities.
PhD thesis, Universiti Sains Malaysia.
Abstract
Quality standards of supported employment are established for individuals with
disabilities in many developed countries. In Malaysia, however, there is still no
assessment of quality standards since the beginning of supported employment 10 years
ago. The purpose of this study is to assess the quality standards of supported
employment by in-house job coaches and employees with disabilities based on a
developed model of quality supported employment in Malaysia. The objectives are to
assess quality standards from three key dimensions which are organization, job coach
service and outcomes. Furthermore, the predictors of outcomes are identified. The
correlations in the assessment between job coach and employee with disabilities are
identified. A mixed method research design which includes primarily quantitative
research methods as well as qualitative research methods was utilized to collect data
from 16 companies which provides in-house job coaching services and employment to
employees with disabilities. The sample of the study includes 173 in-house job coaches
and 173 employees with disabilities. A Quality Standards Framework for Supported
Employment in Malaysia (QSFM) was operationalized into the Quality Supported
Employment (QSE) Instrument for the purpose of the assessment. The results of the
study indicated that the organizations surveyed were of the view that the quality
standards of supported employment were good. Findings also included predictors of
quality outcomes of supported employment which were the management and leadership
of the organization, the intensive support at the workplace and follow-up services.
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