Senaratne, Sepani and Jayarathna , Thushangi
(2012)
Quality Planning Process Of Construction Contractors: Case Studies
In Sri Lanka.
Journal of Construction in Developing Countries , 17 (1).
pp. 101-114.
ISSN 1823-6499
Abstract
Within quality management efforts, modern organisations pay more attention to
improving the quality planning process. However, construction contractors in developing
countries such as in Sri Lanka still lag in their practice of effective quality planning. Thus, the
key research question of this study was "how do Sri Lankan construction contractors
approach quality planning?" Within this question, the study's primary objectives were to
explore whether the Sri Lankan construction contractors practice quality planning effectively
and the extent to which they are ready to implement strategic quality planning. The
research method adopted for this study was qualitative and used three case studies
representing three major contractors in Sri Lanka. The study revealed that ISO 9000 is the most
popular quality management system practiced by Sri Lankan construction contractors. The
contractors are not yet ready to implement strategic quality planning due to several barriers.
Building on these case study findings, several prerequisites for the successful implementation
of strategic quality planning are proposed that will be useful for contractors who operate in
similar environments.
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