Mydin, Md Azree Othuman and Azahar, Noor Farisya and Sani, Norazmawati Md and Abas, Noor Faisal
(2014)
Execution of Computerized Management Systems in Facility
Maintenance Services of Government Hospitals.
SHS Web of Conferences, 11 (01010).
pp. 1-5.
ISSN 2261-2424
Abstract
Maintenance management of a hospital is the most important element in
determining the ability of a hospital to provide its services successfully. On 28th October
1996, the Ministry of Health (MOH) privatized five Hospital Support Services (HSS), one
of them being Facility and Engineering Maintenance Services (FEMS). Currently, the
Ministry has granted concessions for the privatized services to three contractors where
they have established and are maintaining their own basic Management Information
System (MIS) to manage the entire project and track the work performed for all of their
services. These MISs consist of a variety of modules which help maintenance strategies
adopted in a building run smoothly. The purpose of this paper is to study the utilization of
computerized management system modules in the MISs of those three HSS providers and
to investigate problems that have occurred during the utilization of these systems. This
study was conducted in the form of case studies at three different hospitals that subscribed
to three different concession companies. Targeting maintenance staff and users of
computerized management systems, 60 sets of questionnaires were distributed and
interview sessions were conducted. This study will also highlight the challenges of using
computerized management systems and propose suitable recommendations to improve the
utilization of such systems.
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