AlBattat, Ahmad Rasmi and Mat Som, Ahmad Puad and Abukhalifeh, Ala`a
(2014)
Emergency Management for Disasters in Malaysian Hotel
Industry.
SHS Web of Conferences, 12 (01064).
pp. 1-7.
ISSN 2261-2424
Abstract
This paper aims to identify major emergencies that have the potential to place
Malaysian hotels in emergency and disaster situations; investigate how hotels were
prepared for emergencies, how they manage and overcome emergencies when occurred;
and limitations and factors influencing successful emergency planning and adoption
emergency management in Malaysian hotels. Face-to-face interview with managers from
three, four and five star hotels from different backgrounds: local; regional; and
International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed
that Malaysian hotels are exposed to a wide range of natural and man-made disasters.
Malaysian hotels lack proactive emergency planning and a lot of constraints which
impede successful emergency planning for disasters in the hotel industry in Malaysia,
with emphasizing on the relevant authority’s role to demonstrate emergency management
to hotels convincing them to adopt such practices, so they can be able to cope with
emergencies effectively.
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