Anie, Anie and Shamsudin, Sarimah and Lateh, Nor Hazwani Munirah
(2016)
Developing A Framework For The Training Of Communication Skills In English For Institutional Drivers.
In:
4th International Conference on Liberal Arts and Social Sciences 2016 (ICOLASS’16).
Universiti Sains Malaysia, p. 13.
Abstract
Communication skills development of institutional drivers from English for Specific Purposes
perspective has been found inadequate as there are gaps which have not been satisfactorily
addressed. In contrast, communication skills development from a human capital development
perspective has been found to be systematically organised using a Training Needs Analysis (TNA)
approach along three lines of analysis, i.e., Organisation, Task and Person (OTP). With that OTP
typology we propose to develop a framework for development of communication skills in English for
institutional drivers. Both qualitative and quantitative methods will be adopted for data collection. The
qualitative data will be collected through interviews of top administrators, academic staff, non-academic
staff, visiting professors and students. Additional data will be gathered through client appraisal forms,
diary entries, observation and document analysis. The quantitative data will be gathered through survey
questionnaires distributed to related respondents including, academic staff, non-academic staff,
students and visitors. The qualitative data will be analysed using constant comparative method and
Nvivo software while the quantitative data using SPSS version 20 involving descriptive and inferential
descriptive statistics. Results of the analyses are used to develop a framework for the development of
communication skills in English that has evaluated the training needs and expectations revealed at the
Organisation, Task and Person levels. The study is significant in that it considers an alternative
approach to development of the communication skills of the non-academic staff that meets the need for
a more efficient and effective communication skills training programme.
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