Tan , Shiang Yen and Idrus, Rosnah and Yusof, Umi Kalsom
(2011)
A Framework For Classifying Misfits Between
Enterprise Resource Planning (Erp) Systems
And Business Strategies.
Asian Academy of Management Journal (AAMJ), 16 (2).
pp. 1-23.
ISSN 1394-2603
Abstract
Enterprise resource planning (ERP) is a broad set of activities that is supported by multimodule application software that helps manufacturers or other businesses manage their
activities. ERP is more than a software package; it includes the efforts and activities to
integrate internal and external management information, business process automation
and reengineering, and organisation structure streamlining. Thus, ERP eventually leads
to an efficient and competitive business. Despite the prominence of ERP systems,
approximately three-quarters of ERP projects are deemed as failures. Most failures are
attributed to the misfit between pre-loaded business models in the ERP system and
business requirements in the real world. This paper introduces a framework to classify
ERP misfits into logical categories that provide insights for solution derivation.
Subsequently, the classification methods are applied to a case study. Practitioners can
use the misfit classification method to derive corresponding actions as solutions for ERP
misfits based on their nature or specificity. In addition, the theoretical contribution of the
ERP misfit problem is explored to provide information for researchers to determine
appropriate theories and concepts explaining this domain.
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