Ramayah T, Ramayah T and Tan , Yen Sang and Omar, Roaimah and Md. Dahlan, Noornina
(2008)
Impact Of Information Technology (It) Tools,
Partner Relationship And
Supply Chain Performance.
Asian Academy of Management Journal (AAMJ), 13 (2).
pp. 1-23.
ISSN 1394-2603
Abstract
This paper proposes a model that assesses the usage of information technology (IT) tools,
commitment of partner relationships, and supply chain performance in the Malaysian
manufacturing industry. A total of 250 questionnaires were distributed to manufacturing
companies located in Penang, which is in the northern region of Malaysia. Applying
multiple regression analysis, the study indicated that a higher level of supply chain
partner commitment leads to a higher level of supply chain reliability and flexibility.
Trust among supply chain partners also contributes to improving supply chain flexibility.
The study focused only on inter-organisational relationships. Future research should
examine how both inter- and intra-organisational collaboration impact supply chain
performance. Although researchers have recognised that IT is an enabler of supply chain
management (SCM) activities, there has been limited research that has directly
associated the usage of IT and partner relationships to supply chain performance. This
research is essential in order to ascertain the impact of IT usage and partner
relationships on improving supply chain performance, particularly in the Malaysian
manufacturing environment.
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