Wang , Hua and Omar, Bahiyah
(2016)
Examining Communication Satisfaction, Confucian Work Dynamism
and Job Satisfaction: A Comparative Study of International and
Domestic Hotels in Hainan, China.
The Journal of the South East Asia Research Centre for Communications and Humanities, 8 (1).
pp. 105-127.
ISSN 2229-872X
Abstract
This study examines hotel employees’ communication satisfaction and job satisfaction
levels in Hainan, China. The Communication Satisfaction Questionnaire (CSQ) and
the Job Descriptive Index (JDI) were used in the investigation. This study also measures
the Chinese working culture, Confucian work dynamism, and examines its relationship
with hotel employees’ attitudes toward communication and job satisfaction. Using a
survey and stratified sampling techniques, 40 sets of data were obtained from the staff
working at four domestic and four international hotels operating in Hainan. Data
were analysed using PLS analysis. The testing of measurement model shows that
communication satisfaction measure for international hotel model was different from
the measure for domestic hotel model. The results of structural model testing, on the
other hand, show that both organisational communication satisfaction and Confucian
work dynamism had significant effects on job satisfaction. Confucian work dynamism
positively interacted with communication satisfaction in predicting job satisfaction,
making it a significant moderator to the relationship between communication
satisfaction and job satisfaction. All these relationships were found significant in
both conditions; international and domestic hotels. The test of significant difference
between the two models, however, yielded insignificant results. The findings suggest
that effects of communication satisfaction and Confucian work dynamism on job
satisfaction were almost equal at international and domestic hotels.
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