Barhem, Belal and Md Sidin, Samsinar and Abdullah, Iskandar and Alsagoff, Syed Kadir
(2004)
A New Model For Work Stress Patterns.
Asian Academy of Management Journal (AAMJ), 9 (1).
pp. 1-25.
ISSN 1394-2603
Abstract
This study tests a new work stress model by evaluating the major work stress sources and
work stress coping strategies experienced by the Malaysian and Jordanian Customs
Department employees. It further ranks the sources and coping strategies of work stress,
and evaluates the relationships between stress patterns. The sample consists of 216
Malaysian Customs employees and 248 Jordanian Customs officers, from which
correlation, means, path analysis and frequencies were computed. The major findings of
the study show that Malaysian and Jordanian Customs employees identified role
ambiguity as the main source of work stress while self-knowledge was the major coping
strategy they used to overcome work stress. The relationship between sources of work
stress and coping strategies is strong in the two cases while the relationship with
personal differences is weak.
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