Thanasankit, Theerasak and Corbitt, Brian
(2002)
Understanding Thai Culture And Its Impact On
Requirements Engineering Process Management
During Information Systems Development.
Asian Academy of Management Journal (AAMJ), 7 (1).
pp. 1-24.
ISSN 1394-2603
Abstract
This paper explores the impact of Thai culture on managing the decision making process in
requirements engineering and contribution a better understand of its influence on the management
of requirements engineering process. The paper illustrates the interaction of technology and
culture and shows that rather than technology changing culture, culture can change the way
technology is used. Thai culture is naturally inherent in Thai daily life and Thais bring that into
their work practices. The concepts of power and uncertainty in Thai culture contribute toward
hierarchical forms of communication and decision making process in Thailand, especially during
requirements engineering, where information systems requirements need to be established for
further development. The research shows that the decision making process in Thailand tends to
take a much longer time, as every stage during requirements engineering needs to be reported to
management for final decisions. The tall structure of Thai organisations also contributes to a
bureaucratic, elongated decision-making process during information systems development.
Understanding the influence of Thai culture on requirements engineering and information systems
development will assist multinational information systems consulting organisations to select, adapt,
better manage, or change requirements engineering process and information systems developments
methodologies to work best with Thai organisations.
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