Lee, Kim Zoo
(2006)
Knowledge management : an exploratory study on oil and gas contractors in Malaysia.
Masters thesis, Universiti Sains Malaysia.
Abstract
Pengurusan ilmu (KM) dikatakan boleh meningkatkan prestasi organisasi dan
kelebihan persaingan. Kajian ini menyelidik samada kontraktor asing dan
tempatan dalam sektor minyak dan gas mengurus ilmu mereka dan kalau ya,
bagaimana. Secara spesifik, ia melihat bagaimana ilmu dicipta, disimpan,
dikongsi dan dilindungi. Selain daripada itu, budaya organisasi, struktur,
pengurusan sumber manusia dan teknologi maklumat yang berkaitan dengan
KM diselidiki. Pendekatan siasat-disrkriptif yang menggunakan kajian kes
berganda digunakan dalam kajian ini. Data dikumpulkan melalui borang soal
selidik, temuramah dan data sekunder. Daripada 90 kontraktor minyak dan gas
di Malaysia yang diketahui, 12 (5 buah syarikat asing, 7 buah syarikat
tempatan) menjadi kajian kes bagi penyelidikan ini. Daripada 5 buah syarikat
asing, 4 mengurus ilmu mereka secara sistematik. Diperhatikan bahawa
hubungan ibu pejabat-subsidiari mempunyai pengaruh penting ke atas KM.
Knowledge management (KM) is said to improve organisational performance
and increase competitive advantage. This study investigates whether foreign
and local oil and gas contractors in Malaysia purposively manage their
knowledge asset, and if so how. Specifically it looks into how knowledge is
created, captured, stored, shared and protected. Additionally, organisational
culture, structure, human resource management and information technology in
relation to KM are explored. The investigative-descriptive approach using
multiple case studies was adopted. Data was collected and triangulated using
postal questionnaires, interviews and secondary sources. Out of the 90 known
oil and gas contractors in Malaysia, 12 (5 foreign and 7 local), became the case
studies for this research. Of the 5 foreign companies, 4 manage their
knowledge systematically. Headquarters-subsidiary relationship is found to
have an important influence on KM.
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