Kassim, Zakaria (1996) Total quality management in higher education in Malaysia : A case study. In: Eighth International Conference on Assessing Quality in HE (Higher Education)., 14th -16th ]uly, 1996 , Pan Pacific Hotel, Gold Coast, Queensland, Australia .
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Abstract
Almost everyone agrees that quality' is a performance standard . to be practised at all· times for the purpose of a "continuous effort to improve; but,not everyone agrees on the critenan, standards and indicators . (including performance and knowledge indicators)used to measure'the quality of services, especially related to the standard of human perfomance.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | L Education > L Education (General) > L7-991 Education (General) |
| Divisions: | Perpustakaan Universiti Sains Malaysia (Library) > Koleksi Malaysiana dan Arkib (Malaysiana and Archive Collections) > Conference or Workshop Item Pusat Pengajian Ilmu Pendidikan (School of Educational Studies) > Conference or Workshop Item |
| Depositing User: | Mr Erwan Roslan |
| Date Deposited: | 20 Apr 2017 01:04 |
| Last Modified: | 20 Apr 2017 01:04 |
| URI: | http://eprints.usm.my/id/eprint/33416 |
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