Arshad, Mohd. Anuar
(2002)
Organizational Learning And Perform Ance In
The Penang Hotel Industry.
Masters thesis, Universiti Sains Malaysia.
Abstract
Kajian ini menyelidiki sumbangan pembelajaran organisasi terhadap prestasi.
Masalah yang dikaji melibatkan tiga isu utama yang berkaitan: Pert~ma, apakah
faktor-faktor yang menyumbang kepada pembelajaran organis~i? Kedua,
hubungan di antara pembelajaran dan prestasi organisasi dan yang terakhir,
peranan saiz dan status organisasi sebagai penyederhana di dalam hubungan di
antara pembelajaran dan pre stasi organisasi. Kajian ini hanya menjurus di dalam
industri perhotelan khususnya di negeri Pulau Pinang di bawah kategori satu
bintang hingga lima bintang. Pengurus-pengurus Besar atau Ketua-ketua
Pegawai Eksekutif dan Ketua-ketua labatan daripada dua puluh empat hotel
merupakan pemberi reaksi terhadap kaj ian ini. Dua belas hipotesis <lm disokong
dengan empat puluh tiga sub-hipotesis telah dibina untuk mengkaji hubungan,
sumbangan dan impak pembolehubah kendiri dan pembolehubah p~nyederhana
ke atas pembolehubah bersandar.
This research exanunes the contribution of organizational learning towards
organizational performance. The problem being investigated involves three
major related issues: First, what are the factors contributing towards
organizational learning. Secondly, the relationship between organizational
learning and performance and finally, the role of size and organizational status
as moderators in the relationship between organizational learning and
perfonnance. This study focuses only on the hotel industry specifically in the
state of Penang ranging from the category of one star to five star hotels. The
respondents are General Managers or Chief Executive Officers and Heads of
Departments from twenty-four hotels. Twelve general hypotheses supported by
forty-three sub-hypotheses were developed to study the relationships,
contribution and impact of the stated independent variables and moderating
variables on dependent variables.
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