Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority

Mhd Noh, Nur’amirah (2015) Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority. Masters thesis, Universiti Sains Malaysia.

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Abstract

Kajian ini mengambil kira isu utama mengenai keadaan semasa perkhidmatan bas yang disediakan di kawasan SPT. Walaupun jumlah peningkatan kenderaan di jalan raya semakin meningkat, pengguna jalanboleh seolah-olah bertolak ansur dengan keadaan ini. Pengguna mendakwa kuaiti perkhidmatan bas tidak memenuhi tahap kepuasan mereka dan ini menyebabkan penggunaan pengangkutan awam terutamanya bas semakin berkurangan. The main issues this study dealt with the current bus service quality served within SPT area. Despite the increasing number of vehicles on the road that leaded to traffic congestion, pollution, etc., the road users seem to be tolerant with this situation. Users had claimed that the bus services quality not met their satisfaction level and lessened the utilization of public transport especially public bus.

Item Type:	Thesis (Masters)
Subjects:	T Technology > TH Building construction
Divisions:	Pusat Pengajian Perumahan, Bangunan & Perancangan (School of Housing, Building & Planning) > Thesis
Depositing User:	Mr Noorazilan Noordin
Date Deposited:	23 Sep 2016 01:40
Last Modified:	12 Apr 2019 05:25
URI:	http://eprints.usm.my/id/eprint/30552

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