Singh, Amar
(2002)
Measuring Cost Of Quality
A Case Study.
Masters thesis, Universiti Sains Malaysia.
Abstract
Kaedah pengukuran kos kualiti sudah berada sekian lama Jadi industri.
Walaubagaimanapun, disebabkan sumber pengetahuan dan kemahiran yang terbatas
di kalangan ahli industri, ia tidak banyak dilaksanakan.
The measurement of Cost of Quality (COQ) has been around for a long
time. Its use has not been widely spread due to limited resources on knowledge and
application skills.
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