Cha, Yet Kang
(1998)
Kajian Indeks Keupayaan Proses
Bagi Taburan Taknormal.
Masters thesis, Universiit Sains Malaysia.
Abstract
Pada zaman yang mencabar ini, penekanan terhadap kualiti merupakan
pengurusan yang penting untuk memenuhi kehendak pelanggan dan seterusnya
mengekalkan cabaran dan menguasai pasaran. Demi membaiki kualiti, produk
dihasilkan bukan sahaja perlu mematuhi spesifikasi-spesifikasi bahkan pengurangan
variasi di antara unit ke unit dan variasi daripada sasaran.
In today's challenging world, quality management is a very important factor in
satisfying customers' requirements, maintain the competitive edge and market share. In
order to improve the quality of products, the variation between unit to unit and the
variation from the target need to be reduced besides requiring the units to meet the
specifications.
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