Guest Satisfactions And Performance Management: Case Study Of Vivanta By Taj Blue Diamond

Shamsudin, Riza Munira (2012) Guest Satisfactions And Performance Management: Case Study Of Vivanta By Taj Blue Diamond. Masters thesis, USM.

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Abstract

Kepuasan tetamu dalam pengurusan prestasi di sebuah hotel adalah penting bagi kemampanan perniagaan jangka panjang dalam pasaran yang sangat kompetitif. Guest satisfaction in the performance management in a hotel is crucial for long-term business sustainability in a highly competitive market.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business) > Thesis
Depositing User: Mr Firdaus Mohamad
Date Deposited: 19 Sep 2013 03:40
Last Modified: 12 Apr 2019 05:26
URI: http://eprints.usm.my/id/eprint/26698

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