Thum, Wan Yuin (2010) Performance Measurement System of Service Desk In a Multinational Company. Masters thesis, USM.
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Abstract
Tujuan penyelidikan ini adalah untuk menyelidik sistem penilaian prestasi Service Desk di sebuah syarikat antarabangsa. Service Desk merupakan titik perhubungan tunggal untuk isu-isu berkenaan dengan informasi and infrastruktur teknologi kepada perkerja dalaman, pembekal luaran dan pelanggan-pelanggan. The purpose of this research is to investigate the performance measurement system of the Service Desk in a multinational company. Service Desk is the single point of contact for the internal employees and the external suppliers as well as customers in regards of any IT related issues.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | H Social Sciences > HF Commerce > HF5001-6182 Business |
| Divisions: | Pusat Pengajian Siswazah Perniagaan (Graduate School of Business) > Thesis |
| Depositing User: | Mr Firdaus Mohamad |
| Date Deposited: | 18 Nov 2011 08:07 |
| Last Modified: | 17 Apr 2017 06:23 |
| URI: | http://eprints.usm.my/id/eprint/23986 |
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