Daud, Salina and Wan Yusoff, Wan Fadzilah
(2010)
Knowledge Management And Firm Performance In
Smes: The Role Of Social Capital As A Mediating
Variable.
Asian Academy of Management Journal (AAMJ), 15 (2).
pp. 1-21.
ISSN 1394-2603
Abstract
Knowledge and intellectual capital are increasingly recognised as the main
sources of competitive advantages in the knowledge-based economy. Businesses,
particularly those that are small- or medium-sized, find that they need to give
increasing attention to knowledge management and social capital — social
capital being a mediating variable between knowledge management processes
and firm performance. This study examined knowledge management, social
capital and firm performance through the use of a questionnaire directed to
small- and medium-sized enterprises — all of them situated within the
Multimedia Super Corridor in the Klang Valley of Malaysia. The results based
on 289 usable questionnaires demonstrated the following: (i) knowledge
management processes influence social capital positively; (ii) social capital
enhances firm performance; and (iii) social capital is a mediator between
knowledge management processes and firm performance. The research
demonstrated that knowledge management processes and social capital can be
integrated to enhance firm performance.
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