Ahmad Zawawi, Azlyn
(2016)
The Role Of Tasks, Composition, Context, And Trust As Predictors Of Nursing Team Performance In Malaysian Public Hospitals.
PhD thesis, Universiti Sains Malaysia.
Abstract
Kajian ini bertujuan untuk (a) mengkaji hubungan langsung antara ciri-ciri pasukan
(tugas pasukan, komposisi pasukan, dan konteks pasukan) dengan prestasi pasukan; dan (b)
mengkaji hubungan tidak langsung antara ciri-ciri pasukan (tugas pasukan, komposisi
pasukan, dan konteks pasukan) dengan prestasi pasukan melalui kepercayaan pasukan
sebagai perantara. Prestasi pasukan terbahagi kepada dua dimensi, iaitu prestasi tugas dan
prestasi konteks. Prestasi tugas berkisar tentang pengetahuan teknikal pasukan dan aktiviti
teknikal yang menjadi teras kepada organisasi. Sementara itu, prestasi konteks ialah aktivitiaktiviti
yang melibatkan persekitaran sosial dan psikologi organisasi, seperti tingkah laku
membantu, penerimaan terhadap cadangan atau kritikan, dan kerjasama ahli pasukan. Tiga
peramal prestasi pasukan (tugas pasukan, komposisi pasukan, dan konteks pasukan) telah
dikaji dalam kajian ini. Tugas pasukan termasuk identiti tugas, kepentingan tugas, dan
kebergantungan tugas, manakala komposisi pasukan terdiri daripada ciri-ciri kepelbagaian
dan kemahiran pasukan. Sementara itu, konteks pasukan terdiri daripada persepsi ahli
terhadap sokongan pasukan dan gaya kepimpinan transformasi oleh ketua pasukan. Dengan
kadar respons sebanyak 93%, kajian ini melibatkan 300 pasukan jururawat (1436 jururawat)
daripada tujuh hospital negeri di Semenanjung Malaysia.
This study was aimed to (a) examine the direct relationship between team
characteristics (team task, team composition, and team context) and team performance; and
(b) examine the indirect relationship between team characteristics (team task, team
composition, and team context) and team performance via the mediating role of team trust.
Team performance was operationalized as constituting of two dimensions which are: team
task performance and team contextual performance. Team task performance revolved around
the team’s technical knowledge and the technical core activities of the organization.
Meanwhile, team contextual performance involves activities that are affecting the
organization’s social and psychological environment, such as teammates’ helping behavior,
acceptance towards suggestions or criticisms, and cooperation. Three predictors of nursing
team performance (team task characteristics, team composition characteristics, and team
context characteristics) were examined in this study. Team task characteristics include task
identity, task significance, and task interdependence. Whereas, team composition
characteristics consisted of team diversity and team skills. Meanwhile, team context
characteristics comprise perceived team support and transformational leadership style of the
team leaders. With a response rate of 93%, this study involved a total of 300 nursing teams
(1436 individual nurses) from seven state hospitals in Peninsular Malaysia.
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