Syed Ahmad, Khatijah
(1998)
Suatu Pendekatan Langsung Dan Universal
Mentaksir Prestasi Proses.
PhD thesis, Universiti Sains Malaysia.
Abstract
Kegunaan indeks upaya proses bagi mentaksir prestasi proses telah mencetus minat dan
juga kontroversi pacta akhir Iapan puluhan dan awal sembilan puluhan. Ada pihak yang
mengkhuatiri keberkesanannya memandangkan indeks-indeks ini bukan bersifat
ketentuan, tetapi sebaliknya bersifat rawak dan dengan demikian tafsirannya bergantung
kepada bentuk taburan pendasar. Ada yang skeptis tentang bagaimana satu nombor
dapat meringkaskan kelakuan taburan proses dan berjaya menggambarkan sepenuhnya
prestasi proses.
The use of process capability indices to assess process performance has stirred interest
as well as controversy in the late 80's and early 90's. There are those who doubt their
effectiveness since these indices are not deterministic but rather random in nature and
hence their interpretation depends on the shape of the underlying distribution. Others
are skeptical as to how a single number can effectively summarise the behaviour of a
process distribution and fully capture the performance of the process.
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