Impact Of Leadership Styles On Employee Adaptability In Call Center: A Perspective Of Telecommunication Industry

Kathamuthu, Kanagaletchumy (2012) Impact Of Leadership Styles On Employee Adaptability In Call Center: A Perspective Of Telecommunication Industry. Masters thesis, USM.

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    Abstract

    Penyelidikan ini dilakukan untuk mengetahui kesan ke atas penyesuaian pekerja terhadap gaya kepimipinan di pusat panggilan pelanggan dalam industri telekomunikasi. This study examines the impact of leadership styles on employees’ adaptability in the call center of telecommunication industry.

    Item Type: Thesis (Masters)
    Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
    Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business) > Thesis
    Depositing User: Mr Firdaus Mohamad
    Date Deposited: 19 Sep 2013 11:41
    Last Modified: 17 Apr 2017 14:23
    URI: http://eprints.usm.my/id/eprint/26702

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