Zhang, Na (2025) Patient Safety Culture And Hospital Performance: Patient Safety Outcomes And Patient Rights In Public Traditional Chinese Medicine Hospitals In Sichuan Province, China. PhD thesis, Perpustakaan Hamzah Sendut.
![[img]](http://eprints.usm.my/style/images/fileicons/application_pdf.png) |
PDF
Download (682kB) |
Abstract
This study examined the influence of patient safety culture on hospital performance within public traditional chinese medicine (tcm) hospitals in sichuan, china, by specifically considering the role of patient rights and patient safety outcomes. The study begins by establishing the importance of hospital performance, emphasising its multi-dimensional nature, which includes financial performance, customer satisfaction, internal business processes, and aspects of learning and growth. The study emphasises the significance of adopting a comprehensive approach, such as a balanced scorecard, for performance evaluation in healthcare settings, particularly public tcm hospitals in sichuan. The study highlights the role of patient safety culture as a critical factor impacting hospital performance. The study provides a detailed understanding of patient safety culture, which is described as the shared values, beliefs, and norms within a healthcare organisation that influence individual and collective behaviours related to patient safety.
| Item Type: | Thesis (PhD) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management |
| Divisions: | Pusat Pengajian Pengurusan (School of Management) > Thesis |
| Depositing User: | Mr Hasmizar Mansor |
| Date Deposited: | 25 Jun 2026 06:41 |
| Last Modified: | 25 Jun 2026 06:41 |
| URI: | http://eprints.usm.my/id/eprint/64464 |
Actions (login required)
 |
View Item |
