Remeli, Rozimi (1998) Total Quality Management In Service Industry. Masters thesis, Universiti Sains Malaysia.
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Abstract
This study argues that within the service industry a model built upon the TQM approach to management can be a dominant factor in guiding the organization to an effective means of becoming competent . This article examines the relationship, if any, between the critical factors ofTQM and the firms' Total Performance in service industry.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management |
| Divisions: | Pusat Pengajian Pengurusan (School of Management) > Thesis |
| Depositing User: | Mr Aizat Asmawi Abdul Rahim |
| Date Deposited: | 18 Nov 2025 08:13 |
| Last Modified: | 18 Nov 2025 08:13 |
| URI: | http://eprints.usm.my/id/eprint/63235 |
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