A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469].

Siallagan, Sahala (2004) A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469]. Masters thesis, Universiti Sains Malaysia.

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    Abstract

    Tujuan kajian ini ialah untuk mengenalpasti pelaksanaan pengurusan kualiti menyeluruh (TQM) di industri pengeluaran di Medan dengan menguji hubungan antara amalan TQM (hala tuju kualiti, hubungan dengan pelanggan, hubungan dengan pembekal, proses kawalan dan pengurusan sumber tenaga manusia) dengan prestasi kualiti (kesesuaian mutu dan kepuasan pelanggan) serta juga hubungan antara budaya organisasi dengan amalan TQM. The objective of this study is to define the implementation of total quality management (TQM) in the manufacturing industries in Medan by examining the relationship between TQM practices (orientation towards quality, linkage with customers, linkage with suppliers, process control and human resources management) and quality performance (quality conformity and customer satisfaction) and also the relationship between organizational culture and TQM practices.

    Item Type: Thesis (Masters)
    Subjects: T Technology > TS Manufactures > TS1-2301 Manufactures
    Divisions: Kampus Kejuruteraan (Engineering Campus) > Pusat Pengajian Kejuruteraan Mekanikal (School of Mechanical Engineering)
    Depositing User: ARKM Al Rashid Automasi
    Date Deposited: 06 Dec 2008 07:54
    Last Modified: 13 Jul 2013 11:24
    URI: http://eprints.usm.my/id/eprint/6258

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