Terry, Leong Kian Seong
(2014)
The Effects Of Organizational Behaviour On
Employee Job Satisfaction Affecting
Information Technology Investments In
Global Banks.
Masters thesis, Perpustakaan Hamzah Sendut.
Abstract
This study examines the effects of 2 strategic areas of organization behaviour, namely organizational culture and organizational politics on employee job
satisfaction. It assesses how these 2 areas of organizational behaviour could affect the
outcome of the employee job satisfaction in order to maximize profits and business growth
through IT investments for global banks. To attain its objectives, this study utilized
quantitative approach by distributing survey questionnaire to the individuals who have at
least 2 years and above working experience with global banks having presence in Malaysia
and Singapore. A total of 76 usable responses were received. This study revealed a focus of
Employee Job Satisfaction, 2 categories of Organizational Culture (Motivators & Hygiene
Factors) and 3 categories of Perception of Organizational Politics (General Political
Behaviour, Going Along to Get Ahead & Pay and Promotion). The results of the survey
indicate that the presence of both Organizational Culture factors, Motivators & Hygiene
Factors, have positive effect on Employee Job Satisfaction. On the contrary, there is a
negative correlation of Perception of Organizational Politics with Employee Job Satisfaction.
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