Kenny, Quah Wei Jie
(2024)
Mobilising Erp In A Gbs Company In Malaysia: An Interpretive Case Study.
PhD thesis, Universiti Sains Malaysia.
Abstract
In today’s dynamic global business landscape, the mobilisation of Enterprise Resource Planning (ERP) systems has become a critical organisational challenge, particularly in Global Business Services (GBS) setting. This interpretive case study delves into the complex dynamics of ERP mobilisation within a multinational manufacturing company based in Malaysia from 2019 to 2023. Through a comprehensive exploration of the case, this study aims to shed light on the complex interplay between technological integration, organisational change, and the responses of key actors, specifically employees involved in the ERP system mobilisation. Drawing on Actor-Network Theory (ANT) as the primary theoretical framework, this study investigates how ERP systems become active actors within the network of the organisation. It goes beyond traditional notions of technology adoption and highlights the roles played by both human and non-human elements of actors in shaping the mobilisation process. The study unveils the progression of ERP system mobilisation within the case company disguised as MOLECULE which has MOLECULE’s GBS as its GBS centre. Recently, this company went through a merger and acquisition agreement.
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