Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality

Abdul Rahman, Baharom (2008) Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality. PhD thesis, Universiti Sains Malaysia.

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Abstract

This study proposes Service Quality and Relationship Quality as mediators that, if properly undertaken, would reflect an aspect of the organization's performance, which, in the end, improved business performance. This document explains the research model and its empirical testing in a sample from the manufacturing and service industries in Malaysia.

Item Type: Thesis (PhD)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions: Pusat Pengajian Pengurusan (School of Management) > Thesis
Depositing User: Mr Aizat Asmawi Abdul Rahim
Date Deposited: 24 Feb 2025 06:29
Last Modified: 24 Feb 2025 06:29
URI: http://eprints.usm.my/id/eprint/61879

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