Alkouse, Reem H Y A
(2022)
An Evaluation Of The User
Performance Impact: Health
Information System Use In Kuwait
Public Hospitals.
PhD thesis, Universiti Sains Malaysia.
Abstract
In many developed and developing nations, health information systems (HIS)
are increasing rapidly in the healthcare industry. Despite the great development in the
application of information and communication technologies (ICT) in the healthcare
sector, implementation complexity is increasing, posing challenges for healthcare
organizations. Kuwait Government has spent significant investments in implementing
HIS among healthcare facilities, and it must be ensured that the systems are
maintaining their goals of meeting the users’ needs and requirements and increasing
work quality and performance. Certainly, it has been noted that there aren't enough
evaluation studies and research on HIS adoption in Kuwait. (Alhuwail, 2020).
Therefore, this research aims to assess HIS user performance as it is important to
determine the IS success by determining its influencing factors. To do so, the basic
theory for this study was the DeLone and McLean Information System Success Model,
integrated with Task Technology Fit theory, Trust, and User resistance. A crosssectional,
self-structured questionnaire was used to collect data. According to the
study, trust and TTF are positively impacted by the system, information, and service
quality. Whereas trust negatively affects user resistance, which negatively affects HIS
use. It was also found that information, system, and service quality positively impact
TTF, which consequently affects both HIS use and user performance. Furthermore, the
study proved that individual characteristics positively impact TTF, but task
characteristics did not influence TTF.
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