Expectation And Perception Of Homeowners On Service Quality Of Green Home Property Developers

Jayasingham, J. Pathma Priya (2023) Expectation And Perception Of Homeowners On Service Quality Of Green Home Property Developers. PhD thesis, Universiti Sains Malaysia.

[img]
Preview
 PDF
Download (190kB) | Preview

Abstract

In this research, service quality analysis was conducted on homeowners who lived in green homes which was built by a green home property developer in Penang. In order to evaluate the service quality, a methodology that was developed by Parasuraman, Zeithaml & Berry in 1985 was adopted which is known as Servqual.

Item Type: Thesis (PhD)
Subjects: T Technology > TH Building construction > TH1-9745 Building construction
Divisions: Pusat Pengajian Perumahan, Bangunan & Perancangan (School of Housing, Building & Planning) > Thesis
Depositing User: Mr Aizat Asmawi Abdul Rahim
Date Deposited: 03 May 2024 08:42
Last Modified: 03 May 2024 08:42
URI: http://eprints.usm.my/id/eprint/60529

Actions (login required)

View Item View Item
USM Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.
Share