Mat Salim, Hanisah
(2023)
Determinants Of Logistics Information Technology (Lit)
Innovation Implementation Towards Firm Performance By Logistics Service Providers (Lsps) In Malaysia.
PhD thesis, Perpustakaan Hamzah Sendut.
Abstract
This study aims to identify the determinants of Logistics Information
Technology (LIT) innovation implementation towards Firm Performance (FP) by
Logistics Service Providers (LSPs) in Malaysia. However, many LSPs in Malaysia
have not realized the need to employ technology in their operations and haven’t
implemented IT and aligned their strategies with the changes in technology.
Technology has been used as a competitive tool to give a competitive edge against
competition and, in most instances, redesigning the sales process. With these
developments, efficiency in service delivery has been the key in pushing many
organizations towards implementing computer systems. LIT innovation
implementation has vast potential as various logistics systems could be implemented
towards improving the service delivery of modern LSPs. This research is guided by
the TOE Model in identifying factors determining LIT innovation implementation by
LSPs in Malaysia. PLS-SEM was used to analyzed the relationship of each construct
using structural equation modelling. This research concludes a need for LSPs to
further understand the importance of LIT innovation implementation and how it can
shape their operations towards improving service delivery.
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