Othman, Mohd Zailani
(2023)
The Effects Of Core Values
Towards The Organisation
Reputation: The Mediator Role
Of Social Media Reputation.
PhD thesis, Universiti Sains Malaysia.
Abstract
In today’s business world, the reputation of the organisation is becoming
increasingly important, especially for well-known and well-established organizations,
since business is built on reputation. However, the rise of social media, which enables
instantaneous global communications, makes it more difficult for organizations to
manage their reputation in the marketplace. It is a significant challenge for
organizations to protect and maintain their reputation since damage to the reputation
of the organisation may result in the loss of shareholder trust, consumer confidence,
and revenue loss which affects their performance and loss of their competitiveness.
Reputation derives from core values because an organisation’s identity and core values
are the foundation for a positive reputation. Thus, organizations must consider the core
values of social media variables such as transparency, trust, engagement, and
authenticity that affect their reputation. Drawing upon the Resource-Based View
(RBV) Theory, a conceptual framework is developed for further investigation. A
quantitative approach was employed to achieve the objectives of the study. This study
examined the relationships between social media usage as the antecedent variable, core
values of transparency, trust, engagement, and trust as the independent variables and
the reputation of the organisation as the dependent variable. The study also assessed
the mediating effect of the reputation of social media on the relationships between core
values and the reputation of the organisation.
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