Aziz, Norelessa Abdul
(2009)
Parents' satisfaction of care in
medical pediatric ward at Hospital
Universiti Sains Malaysia (HUSM).
Project Report.
Universiti Sains Malaysia.
(Unpublished)
Abstract
Patient satisfaction is a component of health care quality and is increasingly
being used in many countries in the world. It is because of its role in quality
assurance and continuous quality improvement systems. Views of parents take on
increased importance because children are too young to express their own judgment
to evaluate the health care services. This quantitative study was conducted to
explore the level of parents' satisfaction of care in medical pediatric ward at Hospital
Universiti Sains Malaysia (HUSM). This research is a cross-sectional, descriptive
study using self-administer questionnaire. A total of 45 parents were recruited using
purposive sampling from medical pediatric ward, HUSM. The questionnaire consists
of two parts: parts A consists of parents' demographic and child health-related data,
parts B consists of 47 items of quality of care. Data was analyzed using Statistical
Package for Social Science (SPSS) version 12 software. Findings show that four
relative higher satisfaction score noted in staff work environment, followed by staff
attitudes, caring process, and medical treatment. Whereas accessibility, information
illness, information routines, and participation were in lower score relatively. Findings
also shows that, there was no significant mean different between parents' satisfaction
score with education level (p = 0.058) and frequency of child hospitalization category
(p = 0.745). Based on the result, can be conclude that the less satisfied services
need to be emphasized and suitable actions should be implemented. This will help to
increase the quality of patient care in medical pediatric ward, HUSM.
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