Jun, Chua Kok
(2015)
Surgical patient satisfaction toward perioperative nursing care provided
in Hospital Universiti Sains Malaysia (Hospital USM).
Project Report.
Universiti Sains Malaysia.
(Submitted)
Abstract
Human satisfaction is a very complex concept, involving many components such
as physical, emotional, mental, social, and cultural factors. Multiple definitions of this
concept and theories of satisfaction have emerged mainly from the field of behavioral
sciences and consumerism. Previous study found that patient satisfaction with perioperative
care remains largely undiscovered, with only little investigations available.
Thus, the purpose of this study is to determine the level of surgical patients’ satisfaction
toward perioperative nursing care provided in Hospital USM. The number of population
in this study was 60 surgical patients that were admitted for perioperative care in the
surgical wards at Hospital USM. The research design was a cross-sectional and
quantitative study. The sampling method used is a non-probability method via convenient
sampling method by using Leiden Perioperative care Patient Satisfaction questionnaire
(LPPSq). The result showed that the level of satisfaction among surgical patients is
completely satisfied (M=69.33, SD=9.436). There is no significant association between
demographic data, health related data and patient satisfaction score. Overall, patients who
are male, single, higher education level, Malays and Chinese, and those who undergoing
major surgery are more satisfied with perioperative nursing care provided. This study
reflects that the level of satisfaction among surgical patients toward perioperative nursing
care provided in Hospital USM is completely satisfying.
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