Yusoff, Ahmad Fadhlul Irham
(2015)
Adopting Business Intelligence (BI) For Performance
Monitoring Through USMIR.
Masters thesis, Perpustakaan Hamzah Sendut.
Abstract
Motivation for USM to continuously measure, monitor and improve the performance
comes from various factors, mainly competition to acquire best student that
contribute to the quality of researchers, research and publications, secure funding,
accreditation, rating and status. USM tum to ICT with the formation of USMiR
project, to have cohesive, useful and sustainable Information Repository regardless
of platforms, routine operating procedures as well as bureaucracies. This case study
looks into the factors that contributed to the failure of USMiR project to deliver its
objectives. The study begins with understanding the current state pertaining to the
data flow in USM, by using MyRA audit process as an example, for easier
understanding. Also, it looks into KPI-MS online platform and USMiR architecture
as well as standard operating procedure in placed. Current issues such as
data/information mostly confined at every schools/PTJs or at particular database
which is very time consuming to be gathered, lack of data and process integration
poor solution architecture design and stakeholder momentum towards USMiR
project were discussed. To further understand the potential root causes of those
issues, a comprehensive analysis is performed using interview, reference of
documents, Fishbone and Pareto analysis tools. The goal for this study is to
understand and find a solution to the problems faced by USMiR in meeting its
objective.
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