Di, Teo Sin
(2018)
Factors associated with delayed ambulance response time in Hospital Universiti Sains Malaysia, Kubang Kerian, Kelantan.
Masters thesis, Universiti Sains Malaysia.
Abstract
Ambulance response time is the key performance for ambulances services. The objective
of this study is to determine the factors associated with delayed ambulance response time
in Hospital Universiti Sains Malaysia. This was a cross sectional study conducted in
Emergency Department Hospital Universiti Sains Malaysia between January 2016 to
January 2017. A total of 300 samples had been collected by ambulance paramedic using
validated ambulance form ‘Borang Sela Masa Tindak Balas Ambulans’. All ambulance
forms with missing data were excluded in this study. Of 300 cases of emergency
ambulance call cases, there were 254 cases (84.7%) of delayed ambulance response time.
Current ambulance response time is 14 minutes with interquartile range of 5 minutes.
Factors which showed significant association delayed ambulance response time include
distance, location type and ambulance mechanism. The odd of delayed ambulance
response time by every increase in distance unit was 1.59 (95% CI, 1.37 to 1.85). For
location type, the odd of delayed ambulance response time for public location as
compared to road was 0.13 (95% CI, 0.04 to 0.45). For ambulance mechanism, the odd
of delayed ambulance response time for beacon type as compared to siren type was 0.22
(95% CI, 0.01 to 0.69). Distance, location type and ambulance mechanism showed
significant association with delayed ambulance response time. Further intervention
should be derived to improve current ambulance response time.
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