Chang, Chee Tao
(2020)
Perception On Motivators, Training
Supports, Barriers And Challenges To
Career Planning And Advancement
Among Perak Pharmacist In Malaysia
Civil Service.
Masters thesis, Universiti Sains Malaysia.
Abstract
The role of pharmacists began to expand over the last two decades, covering
pharmaceutical care and patient counselling. This resulted in increased demand for
pharmacists to meet the expanded pharmaceutical services requirements. Some
studies have shown that lack of career advancement leads to job dissatisfaction and
increased employee turnover rates. At present, there is no performance-based
advancement pathway defined for public pharmacists. This study is designed to
explore motivation, training support and challenges for career advancement among
fully registered pharmacists and provisional pharmacists (FRPs and PRPs) in the
Malaysian civil service. The study was conducted in two phases. The first phase of
this study is in qualitative design. A semi-structured interview guide is used to
conduct face-to-face interviews. All interview sessions were recorded in audio form
and transcribed verbatim. The interview sessions take an average of 20 to 30
minutes. This study was conducted among the eleven pharmacists who served in
hospitals. Five themes have been identified after an interview session: career
planning, opinion on subject matter expert advancement pathway, motivators for
better career performance, barriers to career advancement and suggestions to
overcome barriers. In general, the lack of an established specialization path for
pharmacists in the civil service is seen as a major barrier to their career advancement.
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