Omar, Akmar
(2000)
A Study On The Influence Of Organizational Culture
And Management Style On User's Satisfaction In
Organizational Buying.
Masters thesis, Universiti Sains Malaysia.
Abstract
Many studies have been done in industrial buying. However, they do not
investigate the buying in government organizations. This study focuses on
position influence on buying centers with top management styles as the
moderating variable; This study investigates whether there is a relationship
between customer driven culture and user satisfaction in organizational buying. If
there is such a relationship, how would management style influence that
relationship. A survey was conducted on the perceived culture and perceived
management styles of the employees of the State of Penang government
departments and their satisfaction. The result of this study shows that there is a
relationship between customer driven culture and user's satisfaction.
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