Fadzil, Mohammad Ikram Ahmed
(2002)
The Impact Of Relational Factors On
Supplier Performance.
Masters thesis, Universiti Sains Malaysia.
Abstract
This study investigates factors that may influence supplier performance,
particularly the factors of trust, communication and cooperation, in Supply
Chain Management. Survey using questionnaires obtained a return of 67 out of
150 ( 45% ). Analysis of the result shows that the level of trust and cooperation
do have a positive impact on supplier performance. The higher the level of both
factors, the more supplier performance will improve. Bargaining power between
buyer and supplier was hypothesized as a moderator, however it acts as an independent predictor on the overall performance. It only moderates the
relationship between trust, communication and cooperation and quality.
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