Koay, Hooi Ling
(2007)
Virtual Team:
Characteristics, Internal Group Dynamics And
Effectiveness.
Masters thesis, Universiti Sains Malaysia.
Abstract
Transformation of business enterprises and stronger business competition today has
prompted the emergence of virtual teams. Thus, this study attempts to understand
more about virtual team effectiveness and the influences from internal group
dynamics, team characteristics and task complexity. Data collected through
questionnaires from 152 teams have been analysed using SPSS version 11.0. There
are six hypotheses that have been tested. Among these six, only two are supported.
The findings showed that team characteristics do not impact internal group dynamics
or team effectiveness; while internal group dynamics correlates positively with virtual
team effectiveness. Among the dimensions, it is found that team member relations
correlates positively to both team performance and team member satisfaction, while
team leadership is found to be correlated positively to team member satisfaction.
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