Tan, Hwee Chin
(2019)
Enhancing Supply Chain Resilience By Addressing The Achilles Heel Of Information Sharing.
Masters thesis, Universiti Sains Malaysia.
Abstract
The risks of information leakage associated with information sharing across
supply chains are still not well-defined. It is clear that managerial approaches in
mitigating such risks are needed. Therefore, this study demonstrates pathways to supply
chain resilience derived from linkages of information leakage to information sharing
effectiveness with mitigation approaches. It shows the information sharing effectiveness
enables quick response to leakage by mitigation approaches and increase resilience,
which might provide a competitive edge over their competitor across a supply chain.
This study designed a sequential exploratory mixed method approach by combining
qualitative and quantitative studies. First, purposeful sampling in a qualitative study was
adopted involving semi-structured interviews with five cases of Malaysia Multinational
Corporations predominantly in the manufacturing sector. Interviews with managers gain
deeper insights into the risks of information leakage involved and developed appropriate
mitigation strategies when sharing information with supply chain partners. The main
study findings are synthesized into a theoretical framework that revealed organization
ethical climate and information security culture are new useful approaches to mitigate
the devastating consequences on information sharing effectiveness. Second, purposive
sampling in a quantitative study was conducted to empirically verify the framework by
using a questionnaire distributed to Malaysian MNCs, predominately in the
manufacturing sector.
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