Karia, Noorliza
(1999)
The Impact Of
Total Quality Management Practices
On Employee's Work Related Attitude.
Masters thesis, Universiti Sains Malaysia.
Abstract
This study examined the impact of TQM practices have on employee's work
related attitude. TQM practices have been adopted as new management practices in
improving organization commitment to quality of product or service. TQM practices
create a culture that encourages employee involvement, motivation, satisfaction and
commitment. In this study, the indicators of work related attitudes are job involvement,
job satisfaction, career satisfaction and organizational commitment. This study gathers
the information about the impact of TQM practices on 104 employees working in 5
organizations in Penang that practice TQM.
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